Every step. Every detail.

Right after purchase, you (or your executive sponsor) receive an invitation to identify your core contacts and the managers of every affected area. We ask you to complete it within 24 hours.

• Executive sponsor (if not you)
• Project leader / PM (required)
• IT or technical lead (if applicable)
• Primary vendor contact (if applicable)
• Managers of the affected areas

Once submitted, you receive an email template to send to your managers. If the executive sponsor is someone other than you, we contact them directly. If we don’t hear back within 48 hours, we loop you back in.

Each manager receives an invitation to identify 3–5 frontline people from their area who are directly affected by the project. The pool just needs to be large enough to draw the frontline interviewees from.

• Every affected department is represented.
• If a manager hasn’t responded within 72 hours, we notify you so you can follow up.

Once we have adequate representation, the system runs a cryptographically secure lottery against the pool to select the frontline participants. All ten invitations go out at once: your core team, the managers of affected areas, and the drawn frontline.

• Frontline participants remain anonymous throughout the process.
• Each person schedules their own 45–60 minute interview at their convenience.

Each interview is a confidential, in-depth conversation with our AI designed to surface what surveys and questionnaires miss. The AI adapts in real time. It detects hesitation, defensiveness, and patterns in how people respond.

• Follows up on vague answers and unexplored concerns.
• Asks different questions based on role (management, frontline, project leader).
• Tailors questions to your project type (ERP, CRM, acquisition, automation).
• Picks up unspoken tensions, political undercurrents, and gaps between what people say publicly and believe privately.

People typically complete interviews within a few days to a week, depending on schedules.

Once all ten interviews are complete, we analyze the patterns and deliver your comprehensive action roadmap within 24 hours.

• 25–30 page downloadable PDF.
• Pattern analysis specific to your organization.
• Executive, management, and frontline perspective comparison.
• Prioritized issues ranked by severity.
• Specific corrective actions for this week, this month, this quarter.
• What to address first. Why sequencing matters.

The report is yours. Share it with your team, use it internally, or bring it to consultants if you want implementation help.

Executive Summary

What we found, why it matters, and what you need to do first. Written for decision-makers who need the bottom line without wading through 30 pages.

Pattern Analysis

Which human dynamics patterns are active in your organization: where leadership is misaligned, where resources are fiction, where resistance is hiding beneath compliance. Not generic best practices. Specific patterns we identified in your interviews.

Cross-Level Perspective

Where your executive, management, and frontline levels see the project the same way, and where they don’t. The gaps reveal where communication is breaking down, where expectations are misaligned, and where problems are brewing.

Issue Prioritization

Your problems ranked by severity and urgency. What’s actively derailing the project right now versus what will cause problems later if not addressed.

Corrective Action Roadmap

Specific actions organized by timeline: this week, this month, this quarter. Each action includes what to do, why it matters, and who should own it.

What to Address First

The critical path. Which issues to fix before others. Why sequencing matters. Some problems unlock solutions to other problems. Some need to be addressed before anything else will work.